We want you to be completely satisfied with your purchase. If you're not, we're here to help. Please read our return policy carefully to ensure you understand your rights and how to return products.
1. Your Legal Rights
Under UK law, you have a right to cancel and return goods within 14 days from the day after you receive your order. This is in accordance with the Consumer Contracts Regulations (2013).
If you change your mind about your purchase, you are entitled to a 14-day cooling-off period. During this time, you can return the goods for a full refund, provided they are unused, in their original condition, and in the original packaging.
If the goods are faulty or damaged upon receipt, you are entitled to a full refund, exchange, or repair under the Consumer Rights Act 2015. You must notify us within 30 days if the item is faulty or not as described.
2. Return Process
Contact our customer service team within 14 days of receiving your order to inform us of your intention to return the goods.
We will provide you with return instructions and a returns authorization.
Pack the items securely in the original packaging and include the receipt or proof of purchase.
Send the goods back to us, ensuring that the return is sent using a tracked delivery method. You will be responsible for the return postage unless the item is faulty or incorrect.
3. Refunds
14 days of receiving the return.
4. Exemptions
Some items are excluded from our return policy, including:
5. Contact Us
If you have any questions or need assistance with your return, please contact our customer service team at [deenfullness@outlook.com].
This policy ensures compliance with the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, giving customers the proper rights for refunds, exchanges, and cancellations.
